Employee retention. It’s a real issue that a lot of salons have. For these salons, they just can’t seem to keep a good employee for a long period of time. The biggest issue for owners is not seeing why the employees are leaving in the first place. If they only knew that, they’d probably stay right? Not necessarily. Some owners just can’t see the problem. For that reason, here are some of the reasons why great employees leave salons for good.
Employees deserve respect from the owner. If an owner snaps at the employees in front of customers and threaten their jobs, it’s not only highly disrespectful – it’s a horrible management strategy. How is an owner supposed to get the most out of their best employees when they’re seen as replaceable and disposable?
Owners aren’t perfect, and neither are the employees. So it’s mind-boggling why some owners can’t find the cohones to apologize for their wrong-doings. Your employees can see when the owner makes a mistake. By not owning up to that error right away, the owner loses face with the employees. Great employees especially don’t enjoy it when an owner refuses to show remorse for screw-ups.
When an employee is trying to perfect a particular technique, it’s important for the owner to be there to help them along. The owner also needs to step in when a client is rude, or when a stylist thinks that the client shouldn’t go with a particular hairstyle. They need support, and when it’s not given, it’s a big deal to them. That employee needs backup from the owner especially if the client is being rude.
It’s a hard pill to swallow, but some owners aren’t meant to own. They may have been excellent employees, and possibly great managers. But owning their own salon may not have been the right move. For that reason, these owners are disorganized, emotional wrecks that cause completely unnecessary firestorms in the salon. This kind of trainwreck behaviour becomes an issue when real problems arise, and the owner has every right to lose their mind. Employees don’t know how to help because they have to deal with this every day.
The Owner Is a Doormat
Owners need to be able to stand up to their employees when they aren’t doing their jobs. This means disciplining them when the time is right. An owner who is laissez-faire and who is dominated by their employees is not an effective leader or a good manager by any stretch.
As we all know, salons can breed all kinds of drama. There’s personal business at every turn in a salon and in such a chatty profession of course there is going to be some gossip about other employees. But too much drama is extremely toxic for a salon. This speaks to a lack of leadership in the salon, which is driven by the owner. If the owner is creating the drama…well it’s no wonder the best employees are leaving all the time.
No More Challenge
Salon employees – especially the good ones – thrive on the challenges that styling provides. They become great by overcoming obstacles and achieving through perseverance. If their book is full of clients and the challenge isn’t there anymore, that employee may be of right mind to leave and look for something better.
In addition to not being challenged at work, great salon employees enjoy growing as stylists. When the book is full, and everything is pretty much the same each and every day, that employee has no opportunity to get better at anything. These employees want to improve their skillset, and doing the same thing every day provides a very limited outlook on their future at that salon.
Salon is “All About Numbers”
While numbers are important for the bottom line of a salon, it shouldn’t mean that the salon is all about numbers. The culture of the salon is important to its success, and being driven by numbers is a horrible way to build up the culture. It takes away from the relationship that stylists and clients have and turns salons into a factory of sorts. This kind of environment isn’t conducive to creativity or growth as an employee.
Owner Isn’t Doing Their Job
Being an owner means getting your hands into the business itself. It’s not a computer, where you simply press the power button and it starts to work. An owner shouldn’t be competing with other stylists for business half of the time, and they shouldn’t be “out” for the other half. This is a really bad way to manage. There are bills to pay, marketing decisions to be made, inventory to be done, and a myriad of other business decisions that the owner is in charge of making. Great employees notice an owner who acts like a part-time employee. Those great employees often leave.
These reasons should help keep you from becoming one of those owners. If any of these rang true for you, act fast! Be more courteous, apologize, and be present. Make simple changes now so that you can be seen as the owner your employees deserve. And who knows? Maybe those employees who left will hear you’ve changed and come back for another try.